Merchandising expertise is a range of procedures on research of products in order to identify their quality and compliance with existing standards.
Tasks being solved within merchandising expertise performance are as follows:
· identity of individual product units or their combination to a particular group (model, type, brand)
· presence of defects and their impact on product quality, product damage, possibility of further use
· compliance or non-compliance of products quality with requirements of quality certificate, normative documents (standards, etc.), as well as approved sample
· percentage of product quality (cost) decrease considering existing defects
· compliance or non-compliance of products useful life with regulatory requirements
· compliance or non-compliance of existing product characteristics (model, composition, raw materials, technical and dimensional data, etc.) with marking data indicated on the package, label, product, stamp, in accompanying and other documents
· compliance or non-compliance of package (means, method) with requirements of normative data
· compliance or non-compliance of usage conditions with operating instructions data containing therein
· possibility of impact of specific factors on products quality modification
· market cost of the products provided for study
The objects of such expertise are:
· cost of products considering depreciation before damage, leakage, fire, etc.
· «residual cost» of products damaged in a result of leakage, if they are suitable for use
· the level of cost and quality reduction ("Damage") of products in result of damage
Questions that are usually answered by an expert in the field of merchandising expertise:
- Does the quality of the product comply with the information in packaging or accompanying documentation?
- Does the number of product comply with data contained in the packaging?
- What are actual characteristics of the product?
- Do they coincide with the marking on the label or packaging?
- What are the differences between established product characteristics and indexes contained in the packaging or accompanying documentation?
- Does quality of the object comply with the standards requirements developed for this group of products?
- What are the deviations of products quality from the standards?
- Is it allowed to sell the products? Can it be recycled or disposed?
- Do products’ transportation and storage conditions comply with supporting documentation?
- Does the packaging comply with requirements of relevant quality standards?
- Could the storage conditions affect the quality of the object?
- What rules of products acceptance may have been violated?
- Do product characteristics comply with characteristics of the same standard samples?
- Does the object have any defects?
- What are the reasons of these defects?
- Do these defects have manufacturing origin?
- Was the method of calculation of natural loss norms chosen correctly, considering products’ transportation and storage conditions?
- What is the residual value of a damaged product?
- What is the cost of the product in view of deterioration immediately before the impact of fire, leaks, etc.?
- How did quality and price of the product, damaged in result of leakage, fire or chemical pollution, decrease?
In order to conduct merchandising expertise it is necessary to provide the following materials:
• any objects (material data storage devices), food and non-food products, used or obsolete, as well as parts of the products.
• together with the objects of research there are provided documents containing information about origin of the object (cashier's checks, marking on the packaging, labels, tags, labels containing information about products characteristics, etc.). Depending on the circumstances, the expert may be provided with standard samples in order to conduct comparative research.